Why You’ll Love Nuuvo
‘Team Based’ Hair Salon
OUR SERVICE PROMISES
At Salon Nuuvo, we encourage a culture of curiosity, passion, harmony, fun and creativity. We seek out and retain only the best — talented hair artists who are ambitious, motivated, and team orientated.
This culture of excellence, allows for outstanding experiences for our clients, so we stand behind our service promises for each client who visits salon nuuvo. This all happens within our tranquil hair sanctuary that was designed by founder Raychel Harrison to induce relaxation and calmness, while enjoying your beautification services. All team members undertake continuous education in the nuuvo academy of hairstyling, which helps to refine our services, culture and overall client experience.
IMPECCABLE CUSTOMER SERVICE – EXCEPTIONAL HAIR ARTISTRY – TEAMWORK
We constantly participate in team training and continuing education, so we codify and refine all services and guidance we offer to our guests. As hair professionals, we take this responsibility seriously, so all team members are put through a vigorous program of excellence, equipping them with the crucial skill-sets needed to ensure mastery in their technical abilities and professionalism as hairstylists.
A ‘TEAM BASED’ SALON IN CALIFORNIA IS RARE
As founder, Raychel’s vision for all team members is to focus solely on our service promises; so she created a codified system of excellence to better service the clientele. Our artists do not have to worry about marketing, inventory management, retail sales, building their clientele by themselves, sanitation, paying their taxes, or the other numerous obligations that come with running your own hair business as an independent hairstylist.
Within the team, we share our knowledge, and the entire salon works collaboratively to attain excellence as a team – our clients certainly notice the difference. Through the in-house hair academy program, we’re able to provide advanced training to our stylists, which increases their revenue over time, allowing our team members to build lasting careers within our industry.
WE DELIVER A HIGHER SATISFACTION IN THE CUSTOMER EXPERIENCE
We’re able to provide a more customizable experience for each client; from the front desk check-in, to the assistants providing the shampoo, head and neck massages; to the hair professionals providing the services; to our curated check out protocols that include evaluation forms, plus ‘callbacks’ after the services. We really focus on our operations to ensure excellence in how we deliver our services.
OUR SYSTEM FOSTERS CREATIVITY AND LEARNING
We learn together by sharing knowledge and supporting each other. This makes for a more unified system that’s cohesive and professional — clients notice the difference.
WE TRAIN OUR TEAM AS PROFESSIONALS, WHICH BUILDS TRUST WITH CLIENTS
Impeccable customer service is the common language in the salon; so we put clients first. This has built trust & loyalty with our clientele, which is seen online with positive reviews on yelp and other online platforms.
All facets of our system are geared towards outstanding customer satisfaction, and we have won numerous awards for our salon operations and salon culture.
A SENSE OF OWNERSHIP WITHIN OUR TEAM IS COMMON
By working together and living out our career goals as part of team, our artists develop a sense of belonging that results in a happy work environment. Clients value our culture, and we have built a loyal following of satisfied customers, who come to Salon Nuuvo because it’s their ‘happy place’.
An Appointment or Consultation is the place to start
We are invited to participate in people’s lives, and we honor this every day because the little things mean everything”
~ Raychel Harrison – Founder