Award Winning ‘Team Based’ Hair Salon
HAPPY HAIR GUARANTEE
At Salon Nuuvo, we encourage a culture of curiosity, passion, harmony, fun and creativity. We seek out and retain only the best — talented hair artists who are ambitious, motivated, and team orientated.
This culture of excellence, allows for outstanding experiences for our clients, so we stand behind a happy hair guarantee for each client who comes to us for services. This all happens within our tranquil hair sanctuary that was designed by founder Raychel Harrison — guaranteed to induce relaxation and calmness. All #nuuvoartists are passionate for our services, products, culture and client experience.
IMPECCABLE CUSTOMER SERVICE – EXCEPTIONAL HAIR ARTISTRY – TEAMWORK
We constantly participate in team training and continuing education, so we codify and refine all services and guidance we offer to our guests. As hair professionals, we take this responsibility seriously, so all team members are put through a vigorous program of excellence, equipping them with the crucial skill-sets needed to ensure mastery in their technical abilities and professionalism as hairstylists.
While having your services, unwind and relax, as you experience our service promises delivered to each client we have the honor to serve – Impeccable customer service, exceptional hair artistry and working as a team, sets us apart from other hair salons.
WHY OPEN A ‘TEAM BASED’ SALON, WHEN MOST HAIRSTYLISTS IN CALIFORNIA OPERATE AS INDEPENDENT CONTRACTORS
As founder, Raychel’s vision was for all team members to focus solely on the service promises; so she created a codified system of excellence, to better service the clientele. Our artists do not have to worry about marketing, inventory management, retail sales, building their clientele by themselves, sanitation, or the other numerous pitfalls that come with running your own business.
Within the team, we share our knowledge, and the entire salon works collaboratively to attain excellence as a team – our clients certainly notice the difference. Through the in-house hair academy program, we’re able to provide advanced training to our stylists, which increases their revenue over time, allowing our team members to build lasting careers within our industry.
WE DELIVER A HIGHER SATISFACTION IN THE CUSTOMER EXPERIENCE
We’re able to provide a more customizable experience for each client; from the front desk check-in, to the assistants providing the shampoo, head and neck massages; to the hair professionals providing the services; to our curated check out protocols that include evaluation, plus ‘callbacks’ after the services. We really focus on our operations to insure excellence in how we deliver our services.
OUR SYSTEM FOSTERS CREATIVITY AND LEARNING
We learn together by sharing knowledge and supporting each other. This makes for a more unified system, that’s cohesive and professional — clients notice the difference.
WE TRAIN OUR TEAM AS PROFESSIONALS, WHICH BUILDS TRUST WITH CLIENTS
Impeccable customer service is the common language in the salon; so we put clients first. This has built trust & loyalty with our clientele, which is seen online, with positive reviews on yelp and other platforms.
All facets of our system are geared towards outstanding customer satisfaction, and we have won numerous awards for our salon operations and salon culture.
PROMOTES A WIDER SENSE OF OWNERSHIP WITH OUR TEAM
By working together and living out our career goals as part of team, our artists develop a sense of belonging that results in a happy work environment. Clients value our culture, and we have built a loyal following of satisfied customers, who come to Salon Nuuvo because it’s their ‘happy place’.